At LENARA BELLE LIMITED, your privacy is our priority. We are committed to safeguarding your personal information and ensuring that your experience with us is seamless and secure. This Privacy Policy outlines how we collect, use, protect, and share your information when you interact with our website or services. We value transparency and trust, so we encourage you to take the time to understand how we handle your data.
1. Information We Collect
We collect information to enhance your experience and ensure the best possible service. The types of personal information we may collect include:
– Personal Details: Name, contact information (email address, phone number), and delivery address when you place an order.
– Transaction Information: Payment details and order history when you make a purchase.
– Technical Information: Data such as IP addresses, browser type, device information, and usage data collected via cookies or similar technologies when you interact with our website.
– Customer Interactions: Information provided through our customer service channels, including feedback, inquiries, and communication history.
2. How We Use Your Information
Your data is used to provide a smooth, personalized experience and to fulfill your orders efficiently. Specifically, we use your information for:
– Order Fulfillment: Processing payments, managing delivery logistics, and communicating order status updates.
– Improved Experience: Personalizing content and recommendations based on your preferences and past purchases.
– Communication: Sending important updates about your order or account, as well as promotional offers if you have opted in.
– Site Improvement: Analyzing site performance and usage patterns to refine our website and customer experience.
– Legal Compliance: Adhering to legal obligations, such as financial record-keeping and regulatory requirements.
3. Sharing Your Information
At LENARA BELLE LIMITED, we believe your information is yours. We will never sell your data. However, we may share your personal information with trusted third parties under the following circumstances:
– Service Providers: To trusted partners who assist us with payment processing, delivery logistics, or website operations. These providers are required to protect your information and use it only for the services they provide to us.
– Legal Obligations: If required by law or to protect the rights, property, or safety of LENARA BELLE LIMITED, our customers, or others, we may share your data in response to valid legal requests.
– Business Transfers: In the unlikely event of a merger or sale of the company, your information may be part of the transferred assets. You will be notified of any such changes.
4. Cookies and Tracking Technologies
To provide you with a tailored experience, our website uses cookies and similar technologies. These tools help us:
– Enhance Your Experience: By remembering your preferences and allowing us to offer personalized content.
– Analyze Performance: To track how visitors interact with our website and improve its functionality.
You can manage or disable cookies through your browser settings. Please note that disabling cookies may impact your user experience on our site.
5. How We Protect Your Information
The security of your personal data is paramount to us. We employ robust security measures, including encryption and secure servers, to protect your data from unauthorized access, alteration, or disclosure. While we strive for maximum security, no method of data transmission over the internet is 100% secure, and we cannot guarantee absolute protection.
6. Your Rights and Choices
We respect your rights concerning your personal data. You have the right to:
– Access: Request access to the personal information we hold about you.
– Correction: Request corrections to any inaccuracies in your data.
– Deletion: Request that we delete your personal data, subject to certain legal exceptions.
– Opt-Out: Unsubscribe from promotional communications at any time.
– Data Portability: Receive your personal data in a structured, machine-readable format.
If you would like to exercise any of these rights, please contact us at privacy@lenarabelle.com
7. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including for legal, accounting, or reporting obligations. Once your information is no longer needed, we will securely delete or anonymize it.
8. Third-Party Links
Our website may include links to third-party sites. Please note that we are not responsible for the privacy practices of those external sites. We encourage you to review the privacy policies of any site you visit.
9. Children’s Privacy
Our services are intended for adults and are not directed at children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.
10. Changes to This Privacy Policy
We may update this policy periodically to reflect changes in our business practices or applicable laws. Any updates will be posted on this page, and we will notify you of significant changes if applicable. We encourage you to review this policy regularly to stay informed about how we protect your data.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:
LENARA BELLE LIMITED
Email: privacy@lenarabelle.com
Phone: +254722300707
Address: [Your business address]
By using our services, you consent to the terms of this Privacy Policy. At LENARA BELLE LIMITED, we are honored to have your trust, and we are committed to maintaining the highest standards of privacy and security.