Placing an order is simple. Browse our website, select your desired flower variety, length, and pack rate, then click “Add to Cart.” Proceed to checkout, where you’ll be asked to provide delivery details and payment information.

Yes, during checkout, you can choose your preferred delivery date. All orders are subject to availability.

No, we do not offer same-day delivery as we provide international shipping. Delivery times depend on the destination, flight availability, number of connections, and weekly flights.

Yes, changes to the delivery address can be made if requested at least 24 hours before the scheduled handover. For urgent changes, please contact our customer service team immediately through sales@lenarabelle.com

Yes, once your order is dispatched, you will receive a confirmation email with tracking information. You can also contact our customer service team for real-time updates on your shipment/consignment through sales@lenarabelle.com

Shipping costs vary based on the item’s dimensions (volumetric weight), actual weight, and destination. Costs are determined by the carrier, and generally, freight charges decrease as the shipment weight increases, offering cost-saving advantages for larger orders.

To maintain profitable margins and cover freight costs, we suggest clients aim for flower orders weighing at least 250 kgs/552 lbs.

Upon confirmation of your payment, the processing of goods (flowers) generally takes 3 – 4 working days. This process includes sourcing from farms, handling by freight operators, and shipping by carriers.

We strive to deliver the flower varieties as displayed on our website as closely as possible. However, due to the natural variability of flowers, slight differences in color, size, or shape may occur. Rest assured, all arrangements are crafted with the highest quality and care.

Yes, we offer custom consolidation. If you have specific preferences for flowers, colors, or varieties, please contact us directly through sales@lenarabelle.com, and we will create a tailored order catering to your needs.

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal. All transactions are processed securely through trusted payment gateways.

Absolutely. We use industry-standard encryption and secure payment gateways to protect your personal and payment information. We do not store your payment details.

Delivery fees may apply depending on the destination and the delivery option you choose. The exact delivery charge will be displayed during checkout before you complete your order.

Throughout most of the year, prices remain consistent. However, occasional variations may occur during peak seasons such as Valentine’s Day, Mother’s Day, Women’s Day, Christmas, and Eid ul-Fitr, when demand is higher.

Yes, we offer both retail and wholesale services. Please contact us through sales@lenarabelle.com for more information on pricing and bulk order options.

We offer both CIF (Cost, Insurance, and Freight) and FOB (Free on Board) shipping terms. Please specify your preferred option when placing a wholesale order or contact us through sales@lenarabelle.com for further details on shipping and pricing.

You can reach our customer service team by :

Email: sales@lenarabelle.com

Phone: +254722300707

Or

Click Here: to contact us via our Contact page

We deliver to most areas within [your country/region]. Please enter the delivery address at checkout to confirm availability in your area. For any special delivery requests, feel free to contact our customer service team through sales@lenarabelle.com